Privacy Policy

Effective Date: August 28, 2026

Creekside Mirror & Glass (“Creekside,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, communications, and services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Mailing or service address

• Email address

• Telephone or mobile phone number

• Project and property information

• Information submitted when requesting an estimate, scheduling an appointment, or contacting us

• Communications between you and Creekside Mirror & Glass

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

How We Use Your Information

We may use the information we collect to:

• Provide estimates and quotes

• Schedule measurements, installations, service calls, and other appointments

• Provide project and order updates

• Communicate regarding products or services you have requested

• Respond to questions and customer-service requests

• Process and manage customer projects

• Send invoices, payment information, or other business communications

• Improve our website, products, services, and customer experience

• Send marketing communications, special offers, discounts, promotions, and information about our products and services when you have consented to receive such communications

• Comply with legal and regulatory requirements

Text Message Communications

If you provide your mobile phone number and consent to receive text messages from Creekside Mirror & Glass, we may send SMS or MMS messages related to estimates, appointments, scheduling, measurements, installations, project updates, customer service, and other service-related communications.

If you separately consent to receive marketing or promotional text messages, we may also send messages regarding special offers, discounts, promotions, new products, or other marketing communications.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You may opt out of text messages at any time by replying STOP to a message. You may reply HELP for assistance or contact Creekside Mirror & Glass directly.

Mobile Information and SMS Consent

We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

Mobile information and text messaging opt-in data and consent will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

We may share information with service providers that assist us in providing our own communications and business services, such as telecommunications, customer relationship management, scheduling, payment processing, website hosting, or other technology providers, solely as necessary for them to provide services on our behalf.

Sharing of Personal Information

We do not sell your personal information.

We may disclose personal information to trusted vendors and service providers when reasonably necessary to operate our business, provide requested services, process transactions, maintain our website, communicate with customers, or perform other legitimate business functions on our behalf.

We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect the rights, property, or safety of Creekside Mirror & Glass, our customers, or others.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and improve our marketing and advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may request that we update or correct personal information we maintain about you by contacting us.

You may unsubscribe from marketing emails by using the unsubscribe instructions included in those communications.

You may opt out of text messages by replying STOP.

Opting out of marketing communications does not prevent us from contacting you when reasonably necessary regarding an active estimate, order, project, appointment, payment, warranty matter, or other service you have requested, subject to applicable law.

Third-Party Websites

Our website may contain links to third-party websites. Creekside Mirror & Glass is not responsible for the privacy practices, security, or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, your personal information, or our communication practices, please contact us directly.